Sales Support Specialist (Mobile Devices)
About The Position
The Sales Support Specialist is a dynamic, customer-facing role that supports the sales team’s business growth and development, optimizes the sales process, and delivers an exceptional customer experience. The role helps drive revenue by managing sales processes and facilitating seamless customer interactions. The specialist gains exposure to the sales function through shadowing and hands-on learning, with opportunities for future growth within the organization. This is a hybrid role requiring work at the Lewisville facility 2–3 days per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Requirements
- Three or more years of experience in sales support, customer service, or administrative roles is preferred.
- Proficiency in Microsoft Office Suite, including advanced Excel skills.
- Strong verbal and written communication abilities.
- Strong relationship-building skills and a customer-centric mindset.
- Excellent planning, organization, and time-management capabilities.
- Adaptability and resilience in a fast-paced, evolving environment.
- Self-motivated, innovative, and proactive approach to work.
- Willingness to work extended hours, including nights and weekends, as business needs dictate.
- Professional demeanor and ability to interact effectively with executives, managers, customers, and subject matter experts.
- Analytical thinking and problem-solving skills, including the ability to synthesize information from multiple sources and translate it into actionable steps.
Nice To Haves
- Experience in supply chain, reverse logistics, or mobile devices.
- Bachelor’s degree.
- Project management or Lean Six Sigma experience.
Responsibilities
- Provide administrative support to sales staff.
- Follow up on outstanding payments, return requests, and order status.
- Serve as a primary point of contact for portfolio customers, communicating by phone and email, building relationships, and understanding client needs.
- Shadow experienced sales professionals to learn sales strategies and best practices.
- Follow Assurant policies and guidelines and demonstrate integrity and professionalism.
- Collaborate with internal cross-functional teams to resolve issues and support business objectives.
- Distribute marketing emails, sales announcements, and NPS/CX surveys.
- Cover for team members during paid time off to maintain continuity of service.
- Maintain accurate records and documentation of customer feedback, sales activities, priorities, projects, and buyer data.
- Participate in and document continuous improvement initiatives to enhance sales effectiveness and operational efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
