Sales Support Specialist (Mobile Devices)

Assurant • Lewisville, TX

3d • Hybrid

About The Position

The Sales Support Specialist is a dynamic, customer-facing role that supports the sales team’s business growth and development, optimizes sales processes, and delivers an exceptional customer experience. The position helps drive revenue by managing sales processes and facilitating customer interactions. It offers exposure to the sales function through shadowing and hands-on learning, with opportunities for future growth within the organization.

This is a hybrid position requiring work at the Lewisville facility 2–3 days per week, Monday through Friday, from 8:00 AM to 5:00 PM. Extended hours, including nights and weekends, may be required as business needs dictate.

Requirements

• 3+ years of experience in sales support, customer service, or administrative roles preferred.
• Proficiency in Microsoft Office Suite, with advanced Excel skills.
• Outstanding verbal and written communication abilities.
• Strong relationship-building skills and a customer-centric mindset.
• Exceptional planning, organization, and time-management capabilities.
• Adaptability and resilience in a fast-paced, evolving environment.
• Self-motivated, innovative, and proactive approach to work.
• Willingness to work extended hours, including nights and weekends, as business needs dictate.
• Professional demeanor and ability to interact effectively with executives, managers, customers, and subject matter experts.
• Analytical thinking and problem-solving skills, including the ability to synthesize information from multiple sources and translate it into actionable steps.

Nice To Haves

• Supply chain, reverse logistics, or mobile device experience.
• Bachelor’s degree.
• Project management or Lean Six Sigma experience.

Responsibilities

• Provide administrative support to sales staff, including following up on outstanding payments, return requests, and order status.
• Serve as a primary contact for portfolio customers, communicating by phone and email, building relationships, and understanding client needs.
• Shadow experienced sales professionals to learn sales strategies and best practices.
• Follow company policies and guidelines, demonstrating integrity and professionalism.
• Collaborate with internal cross-functional teams to resolve issues and support business objectives.
• Distribute marketing emails, sales announcements, and NPS/CX surveys.
• Cover for team members during paid time off to maintain continuity of service.
• Maintain accurate records of customer feedback, sales activities, priorities, projects, and buyer data.
• Participate in and document continuous improvement initiatives to enhance sales effectiveness and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed