Sales Support Specialist

Fossil Group • Richardson, TX

3d • Hybrid

About The Position

Fossil Group is seeking an energetic, detail-oriented Sales Support Specialist to join our Sales Support team in Richardson, TX. In this role, you will oversee essential order management processes to ensure the on-time shipping of Fossil and licensed brand products to our wholesale customers. Acting as a vital liaison between the sales team and internal operational departments—including planning, logistics, product, vendor compliance, and accounting—you will serve as a functional expert for order fulfillment. An ideal candidate will possess a strong work ethic, high ambition, and the communication and analytical skills needed to thrive in a fast-paced retail environment.

Requirements

• 1–2 years of experience in retail, wholesale support, or order management.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and a basic understanding of retail math.
• Strong interpersonal, relationship-building, and communication skills to work effectively across multiple teams.
• Exceptional organizational, multi-tasking, and analytical skills with a proven track record of managing time-sensitive priorities in a fast-paced environment.

Nice To Haves

• Bachelor’s degree is strongly preferred.
• Experience with SAP (specifically SAP AFS S/D), AS400, or PKMS.
• Bilingual proficiency in Spanish.
• Prior leadership or supervisory experience in a retail or corporate setting.

Responsibilities

• Interact daily with internal departments to ensure order accuracy, resolve fulfillment roadblocks, and support timely shipping.
• Analyze daily reports to verify that customer purchase orders are properly allocated, shipped, and delivered to the warehouse based on specific customer guidelines.
• Partner directly with planners to allocate customer sales orders as required.
• Enter customer sales orders and execute key transactions daily within the SAP AFS Sales & Distribution module.
• Act as a subject matter expert for order fulfillment processes and provide guidance and training to new and existing team members.
• Participate in ad-hoc sales support and operational improvement projects as needed.

Benefits

• Comprehensive Benefits: Includes health and well-being services
• Retirement Planning: 401(k) match and educational resources
• Paid Parental Leave & Return to Work Program: Support for new parents and caregivers
• Generous Paid Time Off: Floating Holidays, Sick Time, Personal Days, Summer Flex Fridays
• Hybrid Work: 1 remote day per week and flexible Work-From-Anywhere options
• Tuition Reimbursement: Support for approved educational programs
• Employee Discounts: Enjoy savings on Fossil merchandise

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level