Sales Support Specialist
About The Position
Join the Worldwide Leader in Sports Surfaces! Are you a motivated problem-solver with a passion for customer service and collaboration? Do you thrive in a fast-paced environment where every day brings new challenges? Dollamur Sport Surfaces, the global leader in wrestling, martial arts, gymnastics, and fitness mats, is seeking an energetic Sales Support Specialist to join our growing team. About Dollamur Headquartered in Fort Worth, TX, Dollamur manufactures the world’s highest-quality sports mats used by athletes and organizations worldwide. We recently expanded into a brand-new, state-of-the-art facility and are looking for a strong, customer-focused professional to support our sales operations.
Requirements
- 3+ years of experience in a customer-oriented or sales support role.
- Strong communication and interpersonal skills with the ability to work across diverse teams.
- Excellent organizational and time-management skills in a high-volume, fast-paced environment.
- Proficiency with computers and eagerness to learn new systems.
- A service-oriented mindset, problem-solving skills, and attention to detail.
- Ability to manage customized and complex product requirements with accuracy.
Responsibilities
- Delivering outstanding customer service to external clients and internal stakeholders by responding quickly, resolving issues, and building strong professional relationships.
- Managing inquiries related to order status, warranties, costs, shipping, and product details with accuracy and care.
- Assisting Sales Segment Managers with order entry, freight quoting, logistics tracking, layout and graphics issue resolution, complaint resolution, and customer communications.
- Processing and reviewing orders for customized products and ensuring smooth transition into production.
- Collaborating with internal teams on production capacity, order status, and other sales-related needs.
- Maintaining detailed knowledge of Dollamur’s products and processes to better serve our customers.
Benefits
- full benefits offering
- associate engagement events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
