Sales Support Specialist - US Industries

ABB•Auburn Hills, MI

1d•Hybrid

About The Position

This role is responsible for strengthening and growing sales through ABB Robotics’ U.S. channel partner network and non-automotive direct customers. The Sales Support Specialist supports ABB Robotics’ commitment to a world-class channel program to help grow sales and gain share of wallet within the US robotics industry. This role acts as a key liaison between ABB Robotics sales, marketing, operations, and channel partners to drive sustainable growth, program effectiveness, and partner satisfaction.

Requirements

Bachelor’s degree in Business, Marketing or a related field and 2 years experience in sales support, channel management, partner programs, or industrial B2B sales, (or special combinations of education and work experience will be considered 4+ years with Associate degree or 6+ years with a high school diploma).
Strong analytical skills with the ability to interpret sales data, KPIs, and financial metrics.
Excellent communication, presentation, and organizational skills.
Ability to manage multiple stakeholders and priorities in a matrix organization.
Familiarity with CRM and business intelligence tools (e.g., Salesforce, SAP, Power BI).

Nice To Haves

Experience working with distributors and/or system integrators, preferably in automation, robotics, industrial equipment, or a related field.

Responsibilities

Lead and coordinate the onboarding of new channel partners, ensuring alignment with ABB Robotics’ channel strategy, tools, processes, and compliance requirements.
Support new channel partners’ initial engagement with ABB Robotics to make sure that it is a positive experience.
Help partners work effectively with ABB Robotics including access to the Partners One channel partner portal, Business On-Line pricing tool, and access to US live and virtual training classes.
Oversee the implementation of the US Market Development Fund program with ABB Robotics US channel partners and help them with initiatives to promote their relationship with ABB Robotics.
Support the implementation of Advisory Councils and other forums to provide guidance to ABB Robotics.
Support ongoing webinars, newsletters and other updates and communications to Channel Partners.
Organize visits to Auburn Hills, MI (internal and external), meeting rooms, luncheons and related logistics.
Create Salesforce cases to log customer issues and work with the ABB Robotics organization to see that critical issues are resolved.
Coordinate group travel bookings for sales events.