US Field Service Support Specialist

Envipco•Naugatuck, CT

1d•Onsite

About The Position

Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing systems for all sizes of enterprise – from small to large – with customized recycling solutions. We're looking for skilled, experienced and hardworking folks who share our core values and care about things like setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our US Business, we're looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities.

Requirements

High School diploma or GED required
Strong mechanical / technical aptitude a must
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to effectively train other employees
Strong independent thinking with the ability to proactively identify problems and provide solutions / suggestions
Ability to handle tasks and prioritize with minimal direction
Strong written/verbal communication skills
Proficient with MS Office (Word, Excel, Outlook)

Nice To Haves

Prior experience with reverse vending equipment is highly desired

Responsibilities

Develop a thorough understanding and knowledge of company products to provide support
Communication of field feedback and support requirements to/from engineering
Communication of field feedback and support requirements to/from repair
Provide technical troubleshooting support to field technicians and area managers as required
Dissemination of engineering changes & tech bulletins to the field
Maintain organized records of all technical updates
Training of new technicians / retraining and special tech sessions as needed
Manage software update projects as required
Effectively communicate with all levels within the organization
Local travel required up to 20% of time