Sales Support Specialist

ZYWIE INC•Walnut Creek, CA

3d•Onsite

About The Position

Founded in 2014, Zywie Healthcare is a cardiac monitoring company. We record and transmit patients’ EKGs through holter monitor, event monitor, & mobile cardiac telemetry monitors. We are a trendsetter in the industry by putting doctors’ offices and hospitals in complete control of their cardiac monitoring. As an organization on the cutting-edge of medical science, we plan to expand beyond the confines of a cardiac device company to become the gold standard for patient care. We want you to help us make this a reality. We currently have an opening for a Sales Support Specialist in our Johns Creek office. A SSS will handle all inbound communication from our sales team.

Requirements

One to two years related experience or equivalent.
Excellent customer service skills.
Excellent oral and written communication skills.
Proficient on Microsoft Office.
Ability to work with minimal supervision.
Basic level of understanding of medical terminology
Commitment to excellence and high standards.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail.
Ability to work with minimal supervision.

Responsibilities

Assist the sales team with all requests to include, but not limited to, password resets, new account set-ups, child account set ups, clinic calls
Liaise with all departments to ensure sales team requests are handled quickly and efficiently. This includes, but it is not limited to, IT, Pair Tech, Logistics
Generate all required reports for sales support, customer service and sales team.
Assist in training new team members in systems, processes, and best practices.
Perform other related duties as assigned by management.

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