Sales Support Specialist
About The Position
Join the Team as a Customer Support MVP! Are you ready to step into a role where you can bring your energy, enthusiasm, and communication skills to the field? At Richardson, we believe every position is a vital part of the team, and we’re looking for a Customer Support all-star to join us! If you thrive in a fast-paced environment and are passionate about providing championship-level service, this is your chance to shine. Your Role on the Field: As a member of our Customer Support team, you’ll be the trusted point of contact for Richardson’s authorized dealers and distributors across our Team, Corporate, and Outdoor sales divisions. You’ll ensure every customer interaction is a win by providing outstanding service, resolving issues, and helping accounts find the perfect solutions for their needs.
Requirements
- Excellent written and verbal communication skills to connect with customers and teammates effectively.
- At least one year in a customer service-related role.
- Proven experience as an Account Manager, Key Account Manager, or in a similar role with a focus on maintaining strong client relationships.
- Proficiency with MS Office and strong computer and keyboarding skills.
- A track record of delivering client-focused solutions based on customer needs.
- Ability to manage multiple projects simultaneously while maintaining attention to detail.
- High School Diploma or GED is required.
Nice To Haves
- A college degree is preferred.
Responsibilities
- Build and maintain trusted relationships with accounts by providing exceptional service.
- Process stock and custom purchase orders from dealers and distributors across our three sales divisions.
- Communicate effectively with accounts about product information, inventory availability, and delivery timelines.
- Develop a comprehensive knowledge of Richardson’s product lineup and services.
- Collaborate with outside sales reps and sales managers to ensure accounts receive excellent service.
- Assist customers in resolving issues while maintaining a positive relationship.
Benefits
- Fully covered medical and dental benefits upon eligibility.
- Employer-paid health, dental, and vision insurance.
- Paid Time Off
- Seven paid holidays
- Free life insurance
- 401 K
- Flexible Spending Account
- Health Reimbursement Account
- Access to our company store.
- Modern work environment with ergonomic furniture and on-site perks like a café, exercise room, and team-building events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
