Sales Support Specialist

StageRight - Rogers Group•Grant Township, MI

About The Position

This position has responsibility for support of sales and customer service activities that include customer communication, order entry and customer care. Essential Duties and Responsibilities: The responsibilities listed below are not intended to be all-inclusive.

Requirements

High School diploma or equivalent.
Ability to read, analyze and interpret the English language.
Associates must have the ability to communicate internally and externally effectively and efficiently.
Must demonstrate excellent verbal communication skills and be comfortable engaging with customers/clients over the phone in a clear, professional, and friendly manner.
Ability to solve practical problems and deal with the variety of situations and people.
Ability to bend, stretch, twist, reach, crouch, or kneel.
Capable of lifting 35 pounds regularly.

Nice To Haves

Associate’s degree preferred

Responsibilities

Primarily be focused on order entry process including ensuring order accuracy, documentation accrual and customer communication of order status.
Send out information to customers to support Sales and Customer Care requests.
Work in multiple software systems to document order and customer information.
Call customers to ensure requested information was received.
Responsible for answering phones to back up Sales and Customer Service activities.
Provide general support and clerical activities as required to conduct daily business.
Complete acknowledgement process to confirm order shipment for customers.
Complete special projects as assigned by Department Manager.
Be able to work in a team environment and with multiple departments in the company.
Additional duties may be assigned on an as required basis.