Représentant, soutien des ventes l Sales Support Representative

Medisca • Montreal, QC

3d • Hybrid

About The Position

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact.

The Sales Support Representative's prime focus is to provide support to the sales team and deliver an exceptional customer experience. Working in a fast paced and unique industry the Sales Support Representative will respond to calls and emails from customers while completing a range of administrative tasks.

Requirements

• College/Cegep degree with science background is an asset
• One plus (1+) year of call center or sales support environment experience or Three (3) to five (5) years customer service experience
• Understanding of sales principles and customer service practices
• Ability to upsell products and services
• Strong listening skills, very customer focused and professional.
• Analytical, multitasking and time management skills
• Excellent team working, motivational and interpersonal skills
• Demonstrates values and has the ability to make connections, build trust and be authentic
• Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required
• Experience working with a CRM (Creatio an asset)
• Excellent communication skills; Fluent French and English (oral & written) required. This position requires daily communication to collaborate and exchange with suppliers and customers located outside the province of Québec where English is the primary language of business.

Nice To Haves

• College/Cegep degree with science background is an asset
• Experience working with a CRM (Creatio an asset)

Responsibilities

• This role has a 50% inbound sales component / 50% admin and data entry component
• Provide support to customers regarding products, services and policies
• Assist customers utilizing the appropriate resources
• Provide troubleshooting assistance for orders, account statuses, and other problems.
• Effectively communicate with internal and external customers
• Stay up-to-date with new products, features and industry trends
• Create and process orders in a timely manner
• Process customer complaints and ensure customer satisfaction
• Prioritize administrative responsibilities
• Suggest sales process enhancements
• Record and report adverse reactions received from healthcare professionals and patients as per company Pharmacovigilance procedures (Canadian Clients only).

Benefits

• 37.50 hour workweek with early Fridays all year long
• PTO and vacation policy
• Choice of modular health insurance plans
• Health spending account
• Free Telemedicine
• Wellness program
• Hybrid work schedule
• Home office reimbursement program
• Opportunities to learn and grow within Medisca
• Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs
• Employee Referral Program
• Free/accessible parking by public transport
• Company events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree