Sales Support Representative

US Farathane•Auburn Hills, MI

2d•Onsite

About The Position

US Farathane is looking to add a Sales Support Representative to our Ford Business Unit, this role will sit on-site and supports our Corporate Tech Center. The Sales Support Representative provides support to the sales team/management daily to maximize the overall performance of the account/company. Ideal candidate will be highly organized, self-motivated and team orientated with the ability to develop customer relationships to assist in the execution of their duties and responsibilities.

Requirements

Advance skills in Microsoft Office (Excel, Word, PowerPoint and Outlook)

Nice To Haves

Bachelor's degree in Business, Marketing, or related field, preferred
1-2 years in automotive sales support experience preferred

Responsibilities

Support the Sales Management team with daily sales activities and account administration.
Prepare, process, and maintain internal documents, reports, spreadsheets, and customer records.
Ensure accurate and timely communication of information to customers and internal cross-functional teams.
Manage customer purchase orders from receipt through fulfillment and maintain accurate records in internal systems.
Work directly with customers to resolve pricing discrepancies, contract issues, and order-related concerns.
Develop and maintain positive customer relationships to enhance customer satisfaction and support long-term business growth.
Coordinate and track engineering part changes, ensuring updates are communicated and reflected in internal systems.
Monitor and update sales forecasts, ensuring pricing adjustments and customer demand changes are accurately reflected in real time.
Administer and maintain customer web portals, including pricing, order status, and relevant account information.
Troubleshoot customer order issues, account concerns, delivery challenges, and other service-related matters.