Sales Support Representative

TEKsystems • Grand Rapids, MI

3d • $15 - $15 • Hybrid

About The Position

We are seeking a Customer Service Representative – Sales Support to join our growing team. This is a fully remote position; however, candidates must reside in the Grand Rapids, Michigan area in the event occasional onsite attendance is required in the future. This role is ideal for someone who enjoys speaking with customers, solving problems, managing multiple systems, and working independently in a remote environment. As a Customer Service Representative – Sales Support, you will serve as a primary point of contact for customers seeking furniture repair, cleaning, and maintenance services. You'll help guide customers through the intake and scheduling process while delivering a professional and positive customer experience.

Requirements

• Minimum of 6 months of call center experience (inbound or outbound)
• Experience with data entry, order processing, or administrative support
• Strong computer skills and ability to navigate multiple systems simultaneously
• Excellent verbal and written communication skills
• Ability to work independently in a remote environment
• High-speed internet connection required
• Ability to connect company-provided equipment directly to your modem via Ethernet cable

Nice To Haves

• Strong customer service mindset
• Excellent multitasking and organizational skills
• Ability to confidently handle customer questions and concerns
• Reliable work history with demonstrated job stability
• Self-motivated and comfortable working from home

Responsibilities

• Answer inbound customer calls and respond to email inquiries
• Gather information regarding service needs, product details, and customer concerns
• Ask questions to determine repair, cleaning, or maintenance requirements
• Collect and document customer information, service details, photos, and notes accurately
• Explain available service options, pricing, fees, and next steps
• Convert qualified inquiries into scheduled service requests
• Follow up on open quotes, voicemails, and email leads
• Maintain accurate records within internal systems
• Coordinate with internal teams to ensure service availability and issue resolution
• Provide a professional, customer-focused experience through all phone and written communications
• Identify customer trends and provide feedback to leadership

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed