Sales Support Representative

Sonepar • Houston, TX

13d • Onsite

About The Position

Crawford Electric Supply is seeking a Sales Support Representative to join their team. This role involves supporting Inside Sales Representatives with customer service and sales activities, processing customer orders, preparing quotations, and responding to customer inquiries. The company emphasizes a supportive culture, great benefits, and opportunities for career growth within the Sonepar group. Crawford Electric Supply is known in the electrical distribution industry for being a great place to work and build a career, priding itself on being a business partner rather than just an electrical supplier. They foster a culture of growth, opportunity, innovative thinking, and stability, guided by their motto "Whatever it Takes!" and mindset competencies: Adapt, Dare, and Learn.

Requirements

• High school diploma or equivalent required
• 1-3 years of customer service, sales support, or electrical distribution experience preferred.
• Strong communication and relationship-building skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications and business systems.
• Strong attention to detail and organizational skills.
• Basic understanding of electrical products and industry terminology preferred.

Nice To Haves

• associate's degree preferred
• 1-3 years of customer service, sales support, or electrical distribution experience preferred.
• Basic understanding of electrical products and industry terminology preferred.

Responsibilities

• Maintain building access and visitor process.
• Support Inside Sales Representatives with customer service and sales activities.
• Process customer orders accurately and in a timely manner.
• Prepare and follow up on quotations, pricing requests, and bids.
• Respond to customer inquiries regarding product availability, pricing, order status, and delivery schedules.
• Coordinate with purchasing, warehouse, and logistics teams to ensure timely fulfillment of customer orders.
• Review customer requirements and assist in identifying appropriate products and solutions.
• Maintain accurate customer records, quotes, and sales activity within company systems.
• Monitor back orders and proactively communicate updates to customers and the sales team.
• Assist with vendor communications and product sourcing requests.
• Support account management activities and customer relationship development.
• Handle administrative tasks including reporting, documentation, and sales support projects.
• Maintain a strong understanding of electrical products, services, and company programs.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED