Sales Support Representative

Sonepar • Geismar, LA

6d

About The Position

Crawford Electric Supply is seeking a Sales Support Representative II to join their team. This role involves supporting Inside Sales Representatives with order follow-up and customer service activities. Crawford Electric Supply is committed to building relationships, encouraging fun at work, valuing diversity, and investing in employees' futures. They are known in the electrical distribution industry as a great place to work and build a career, focusing on being a business partner to their customers and offering a wide variety of electrical products. Crawford fosters a culture of growth, opportunity, innovative thinking, and stability, guided by their motto "Whatever it Takes!" and supported by mindset competencies: Adapt, Dare, and Learn.

Requirements

• High school diploma or equivalent required.
• 1-3 years of customer service, sales support, logistics, or electrical distribution experience preferred.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and business systems.
• Ability to work collaboratively with customers, vendors, and internal teams.

Responsibilities

• Support a group of Inside Sales Representatives with order follow-up and customer service activities.
• Track open orders, back orders, and vendor shipments to ensure timely delivery.
• Communicate shipment status, delays, and delivery updates to customers and sales representatives.
• Coordinate with vendors, manufacturers, and carriers regarding product availability and shipment schedules.
• File and manage freight, shipping, damaged material, and vendor claims through resolution.
• Investigate and resolve customer concerns related to orders, deliveries, and product shortages.
• Maintain accurate records of orders, shipment activity, claims, and customer communications.
• Assist with gathering documentation and information required for customer inquiries and order tracking.
• Monitor outstanding issues and provide timely updates to customers and internal stakeholders.
• Perform other administrative and sales support duties as assigned.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED