Sales Support Representative, Dental

Henry Schein

5d•$40,753 - $63,678

About The Position

This position assists with sales-related activities and customer support to help Henry Schein sales representatives in designated regions increase customer engagement, grow sales and territory share, and close new opportunities. The role supports FSCs, RMs, RSMs, MSMs, Outbound Telesales Representatives, and Specialists, following centrally developed best practices to provide a streamlined and consistent experience for customers and TSMs. The representative troubleshoots order and account issues, handles administrative requests, supplies sales reports and guides, tracks sales performance, and works with sales managers on targeted strategies. The position also supports product launches, campaigns, customer requests, and local sales events. The work is performed in an office environment, with travel typically under 10%. No special physical demands are required.

Requirements

Typically four or more years of related experience.
Proficiency in relevant programs, including Salesforce.com, and ability to quickly learn other internal sales and Telesales programs.
Proficiency in data analysis and ability to turn sales data into actionable recommendations.
Strong communication, presentation, and training abilities.
Previous knowledge of sales practices and customer service expectations.
Demonstrated ability to manage teams locally and remotely and keep them engaged.
Strong time-management, prioritization, attention-to-detail, and accuracy skills.
Customer-service orientation and ability to resolve complex issues.
Ability to plan and arrange activities, communicate effectively verbally and in writing, maintain confidential information, work in a team, multitask, manage conflict, and work under pressure.
Analytical thinking, ability to oversee small projects, identify continuous-improvement opportunities, and establish productive working relationships at multiple organizational levels.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Troubleshoot customer order, customer account, and related issues raised by the internal team.
Handle administrative requests in accordance with expectations set by sales support and Telesales leadership.
Provide the sales team with data reports and sales guides at leadership’s direction.
Monitor sales performance using sales tracking tools and report progress to sales representatives.
Work with sales managers to create and implement targeted sales strategies.
Monitor new product launches and campaigns, ensuring the sales team has current information and customer details needed to drive sales.
Provide internal customer service by tracking pending orders and customer requests.
Assist with planning and executing local sales events at the direction of a Regional or Multisite Manager.