Sales Support Representative ( Remote Anywhere In Western Canada)

ResMed•CA Canada, NS

6d•Remote

About The Position

The primary role of Sales Professionals function is to sell ResMed's products to customers and/or professional organizations through various distribution channels. Key deliverables include planning, positioning and strategic marketing of ResMed’s full range products and services in the allocated region. Attaining sales objectives for new and existing accounts within the assigned distribution or retail sales channel. This role involves planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients, ensuring quality service and operational performance. It also includes developing client relationships, understanding their business and product installations to identify service needs, plan service delivery, and drive the use of proactive service and support mechanisms to reduce client downtime and support costs. The representative will act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues. They will develop, maintain, and grow customer relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution, documenting all activities within the CRM system. Collaboration with the Sales Management team is crucial for evaluating business conditions and sales trends, and for developing and implementing proactive plans involving service and support.

Requirements

1+ years relevant experience in B2B sales support
Excellence in all forms of communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies
Motivated, execution and results focus with accountability for continuous improvement
Demonstrated ability to provide excellent service internally and externally
Self-starter with proven leadership qualities
Demonstrated ability to develop and build strong customer relationships

Nice To Haves

Medical device industry experience and knowledge preferred
BA/BS in business discipline or equivalent experience preferred not required

Responsibilities

Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients.
Ensure quality service and operational performance within the parameters of program and delivery standards.
Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
Develop, maintain, and grow customer relationships within assigned accounts and account managers.
Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
Document activities within the Customer Relationship Management (CRM) system.
Work closely with the Sales Management team in evaluating business conditions and sales trends.
Develop and implement a proactive plan that involves service and support with Sales Management.