Inside Sales Representative in CANADA

Momentec Brands•Kitchener, ON

9d•Hybrid

About The Position

The Inside Sales Representative for Canada partners with sales leadership and field sales representatives to increase market share and sales dollars for the Momentec Brands clothing line in Canada. This role is responsible for supporting the customer experience & sales growth across all channels. The ideal candidate is customer-focused, organized, tech-savvy, and knowledgeable about custom sportswear.

Requirements

Highly organized and responsive to customer needs
Goal-oriented with ability to meet deadlines
Willingness to learn and support online sales tools
Minimum 2 years’ experience in a customer service or support role, preferably in a team-based sales environment
Strong organizational and multitasking skills with the ability to manage competing priorities
Comfortable working across multiple systems and web-based platforms
Proficient in Microsoft 365 and CRM tools (Zoho experience a plus)
Exceptional interpersonal and communication skills
Ability to work proactively with customers and internal partners to resolve issues
Positive, outgoing personality with a professional demeanor

Nice To Haves

Experience in the promotional, sportswear or decorated apparel industry is highly preferred
Understanding of team sports and community athletics strongly preferred
Bilingual in English and French preferred

Responsibilities

Assist in identifying growth opportunities within existing accounts
Help maintain relationships with longtail and new business accounts
Contribute to account planning and execution alongside Sales Team
Provide pre-sales support to build the sales funnel and improve conversion rates
Monitor customer activity and flag potential attrition risks
Manage multiple tasks and deadlines with efficiency
Learn and support product line knowledge and comparative offerings
Collaborate with Marketing & IT to troubleshoot eComm issues
Work collaboratively with Field Sales Representatives to respond to customer inquiries and provide product, program, and pricing information
Support order entry processes including quotes, sample orders, and artwork mockups
Guide customers through Freestyle design tools and web-based ordering platforms such as Builders, B2B eCommerce carts, and API-integrated stores
Support customer onboarding by coordinating with Field Sales and Customer Care teams
Actively monitor shared communication channels including Live Chat (Canada) and support queues
Submit and monitor orders including blank, custom, and freestyle designs
Maintain a working knowledge of Momentec’s systems including M3, Zoho CRM, Power BI, Jira, Coms, and Kustomer
Participate in occasional trade shows or customer visits as needed
Oversee daily operations of the Kitchener office to ensure an organized, efficient, and professional work environment
Manage the sample library, including organization, inventory tracking, updates, and coordination of sample requests and returns
Coordinate delivery and receiving, ensuring shipments are received, logged, distributed, and stored correctly
Handle mail sorting and distribution, including inbound, outbound, and courier coordination
Maintain showroom cleanliness and presentation, ensuring displays are current, tidy, and client-ready at all times
Support tradeshow preparation, including sample selection, packing, shipping logistics, and post-event inventory reconciliation
Liaise with internal teams and external vendors to support office facilities, supplies, and operational needs