Sales Support Representative II- East

MGT•, TX

3d•Hybrid

About The Position

The Sales Support Representative II provides advanced sales support for one or more Account Managers across assigned accounts, territories, and opportunities. The role prepares complex customer quotations, analyzes pricing, communicates with customers, and coordinates sales opportunities. It also supports training junior staff, resolves escalated issues, and helps maintain customer satisfaction and operational accuracy. The position may be performed remotely or from a Company office location. Customer interactions may take place through Microsoft Teams, Zoom, phone, email, or in person. Travel may be required for sales kickoff. The role supports MGT’s TSG East and East/Central customer base, with preference for candidates within commuting distance of an East or Central TSG office.

Requirements

High school diploma or equivalent required.
Five or more years of relevant experience.
Experience using Salesforce or comparable CRM, quoting, contract, order, or sales-administration systems as appropriate.

Nice To Haves

Associate or bachelor’s degree, relevant coursework, or vocational training.
Experience working with customers, sales teams, distributors, manufacturers, or internal operations teams.

Responsibilities

Support one or more Account Managers across assigned accounts, territories, and opportunities.
Create customer quotations and coordinate with distributors and manufacturers to confirm accurate pricing and availability.
Collect bills of materials and technical inputs from Solution Architects and submit them to distribution for pricing.
Validate quote configuration, pricing, terms, and expiration dates before delivering quotes to customers.
Coordinate final pricing and margin review with the Sales Support Manager or sales leadership.
Serve as a secondary customer contact when the assigned Account Manager is unavailable.
Follow up with customers on quotations and purchase orders and verify incoming orders against approved terms.
Maintain accurate opportunity, quote, order, and customer records in Salesforce and related systems.
Handle complex quotations, pricing scenarios, escalations, and high-priority opportunities with limited supervision.
Serve as a resource to less-experienced team members and share effective practices.
Complete assigned work accurately, on time, and in accordance with procedures and service levels.
Maintain complete and reliable customer, quote, contract, order, and activity records.
Communicate proactively with customers and internal stakeholders about status and next steps.
Resolve routine issues promptly and escalate exceptions with clear supporting information.
Contribute to process improvement, documentation quality, and effective workload management.
Demonstrate dependable customer service, collaboration, judgment, and accountability.