Sales Support Representative II- West

MGT Careers•Livermore, CA

3d•Hybrid

About The Position

The Sales Support Representative II provides advanced sales support for MGT’s TSG West customer base. The role supports Account Managers across assigned accounts, territories, and opportunities, handling complex quotations, pricing analysis, customer communications, and coordination of sales opportunities. It also helps resolve escalated issues, maintain operational accuracy and customer satisfaction, and support less-experienced team members. The position may be performed remotely or from a company office. Customer interactions may take place through Microsoft Teams, Zoom, phone, email, or in person. Travel may be required for sales kickoff. Preference is given to candidates within commuting distance of the West TSG offices, including Livermore/East Bay or Riverside/Anaheim, California.

Requirements

High school diploma or equivalent.
Five or more years of relevant experience.
Experience using Salesforce or a comparable CRM, quoting, contract, order, or sales-administration system.
Skills in quote, contract, or data accuracy; Salesforce CRM; customer and vendor communication; order and opportunity coordination; pricing and documentation; workload prioritization; issue resolution; and process compliance.

Nice To Haves

Associate or bachelor’s degree, relevant coursework, or vocational training.
Experience working with customers, sales teams, distributors, manufacturers, or internal operations teams.

Responsibilities

Support one or more Account Managers across assigned accounts, territories, and opportunities.
Prepare customer quotations and coordinate with distributors and manufacturers to confirm accurate pricing and availability.
Collect bills of materials and technical inputs from Solution Architects and submit them to distribution for pricing.
Validate quote configuration, pricing, terms, and expiration dates before delivering quotes to customers.
Coordinate final pricing and margin reviews with the Sales Support Manager or sales leadership.
Serve as a secondary customer contact when the assigned Account Manager is unavailable.
Follow up with customers on quotations and purchase orders and verify incoming orders against approved terms.
Maintain accurate opportunity, quote, order, and customer records in Salesforce and related systems.
Handle complex quotations, pricing scenarios, escalations, and high-priority opportunities with limited supervision.
Serve as a resource to less-experienced team members and share effective practices.
Complete assigned work accurately, on time, and in accordance with procedures and service levels.
Communicate proactively with customers and internal stakeholders about status and next steps.
Resolve routine issues promptly and escalate exceptions with clear supporting information.
Contribute to process improvement, documentation quality, and effective workload management.