Sales Support Representative II

3MD Inc. • Redmond, WA

23h • Onsite

About The Position

In this role, you will be responsible for supporting and managing customer quotes.

Requirements

• Bachelor’s Degree or years of experience equivalent
• 3-7 Years of Experience
• Minimum of 3 to 7 years of administrative support or order processing experience
• Minimum of 3 to 7 years of sales or procurement-related experience

Nice To Haves

• Manufacture Sales Certifications
• Sales Acumen Training
• Salesforce CRM experience

Responsibilities

• Validates if the current part number is accurate
• Validates all quoting requirements, creates quote and sends them to the customer
• Receives PO from customer and validates the accuracy
• Research manufacturer/distributor resource areas (websites/literature etc.) for pricing, technical specification, and compatibility. Leverage Solution Architects as appropriate
• Participates in weekly department and customer status meetings
• Work within defined Service Level Agreements (SLA)
• Work with the manufacturer on pricing, cost, and availability
• Create Product Service Renewal quotes (SurePA)
• Handle inquiries and issues
• Act as the primary internal point of contact for our customers in the absence of Account Managers (AMs)
• Work within various vendor /manufacturers quarter and year-end demands
• Work with Denali AMs to input manufactures' deal registration for customer opportunities
• Conduct effective communication with Denali sales and operations personnel
• Meets with assigned Account Managers to discuss an activity, account history, project forecast, and expectations
• Coordinate with and identify Various vendor / manufactures programs, incentives, and bundles to get the best solution for the customer and provide Denali with increased profitability
• Provide quality service to Denali’s internal and external customers in all assigned tasks, while upholding Denali Values at all times
• Works on multiple complex high-priority projects and provides timely support to deliver within scope, budget, and timelines
• Work cross-functionally with services operations on non-standard quote requirements (i.e. bundling HW/SW quotes and Services pricing)
• Manage intake requirements and program manage large tenders/bids and RFP/RFI/RFQs
• Demonstrates a positive attitude and willingness to assist sales to win opportunities.
• Perform other duties as assigned

Benefits

• medical, dental, and vision insurance
• a 401(k) plan and company contribution
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits
• up to 6 scheduled paid holidays
• up to 112 hours of PTO based on years of service
• up to 8 hours of paid volunteer time
• Additional paid sick leave is also provided if required by state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level