Sales Support Representative II

TalentBurst•Kennesaw, GA

5d•Onsite

About The Position

This role serves as a Sales Support Representative II, focusing on coordinating and collaborating with various internal departments to meet customer needs. The position is the main point of contact for all aspects of customer order fulfillment, encompassing sales, technical support, sales quote management, customer service, CRM data entry, and pre/post-sales marketing activities. The role involves managing customer data in ERP (Sage) and CRM (Salesforce) systems, supporting international distributors and global teams, as well as domestic customers. Responsibilities also include lead management, follow-up, and opportunity closing, along with participation in business process improvement initiatives.

Requirements

Ability to understand and communicate scientific applications, laboratory workflows, and technical product information to customers, distributors, and commercial teams.
Strong verbal and written communication skills with the ability to effectively interact with both technical and non-technical audiences.
Strong organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Laboratory experience and/or experience supporting scientific products, instrumentation, or consumables preferred.
Experience with Salesforce, Sage, or similar CRM/ERP systems preferred.
Bachelor's degree in life science and/or business-related field preferred.

Responsibilities

Coordinates and collaborates with disparate groups within the company (lab scientists, marketing, order fulfillment, shipping, outside sales, direct revvity teams) to meet the needs of our customers.
Main contact for all aspects of customer order fulfillment, which include but are not limited to sales, technical support, entering and following up sales quotes, customer service, CRM data entry, as well as pre and post-sales marketing activities.
Input, approve, and update customer data in ERP (sage) and CRM (salesforce) systems.
Sales support includes international distributors and global revvity teams, as well as domestic (US) customers.
Responsible for lead management, lead follow-up, and opportunity closing throughout the territory.
Participate in business process improvement groups and assist in driving change throughout the organization.