Sales Support Manager

Bunzl Distribution NA•Fountain Valley, CA

13h•Onsite

About The Position

The Kishigo Sales Support Manager will report directly to the VP of Sales and play a key role in supporting sales management processes to ensure that the objectives of profitable sales growth and positive customer relationships are consistently achieved. This position will require regular interaction with the VP of Sales, Regional Sales Managers, Manufacturer’s Sales Representatives, and Key Account Managers. Additionally, direct communication with distributor customers will be necessary. Occasional travel is expected to facilitate our participation in industry trade and association events and meetings. At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Requirements

High school diploma or GED required
5+ years of experience in sales, customer service, customer experience, customer insights, or related roles
2+ years in managing others
Strong analytical skills with proficiency in data analysis
Excellent project management abilities with track record of driving initiatives to completion
Outstanding communication skills
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Customer-focused mindset with passion for advocacy
Problem-solving and critical thinking skills

Nice To Haves

bachelor’s degree in business, Marketing, Communications, or related field preferred

Responsibilities

Provide strategic leadership for sales support operations to ensure alignment with company objectives for profitable sales growth, pricing discipline, and customer satisfaction.
Partner closely with the VP of Sales, Regional Sales Managers, Manufacturer’s Sales Representatives, and Key Account Managers to develop, govern, and continuously improve sales support processes, tools, and workflows.
Establish and oversee lead qualification standards, exercising independent judgment to evaluate customer fit, opportunity size, urgency, and product alignment, and ensure a high-quality sales pipeline.
Direct the assignment and prioritization of qualified leads to sales representatives and account managers based on territory strategy, account ownership, capacity, and business priorities.
Own pricing governance, including the development and enforcement of pricing workflows, approval thresholds, exception handling, and escalation protocols for customer quotes and price lists.
Serve as the organizational owner and subject-matter expert for the CRM platform (e.g., Dynamics), setting governance standards, defining reporting requirements, and ensuring data integrity, forecasting accuracy, and consistent adoption across the sales organization.
Lead CRM strategy and continuous improvement efforts by partnering with internal stakeholders to identify system enhancements, optimize sales processes, and improve visibility into pipeline and performance metrics.
Design, analyze, and oversee KPIs related to sales performance, pipeline health, pricing effectiveness, and CRM adoption; translate insights into actionable recommendations for executive leadership.
Develop and standardize dashboards and reporting tools that enable leadership and sales teams to evaluate performance, identify risks and opportunities, and drive informed decision-making.
Directly manage Inside Sales team, including hiring, performance management, coaching, workload prioritization, and professional development, ensuring a high-performing and scalable support function.
Represent the sales support function in cross‑functional initiatives and as needed, industry trade or association events to support broader commercial strategy and organizational objectives.