Sales Support Associate Manager

Virbac•Westlake, TX

19h•Hybrid

About The Position

Experiencing together a unique human adventure Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business. Virbac is seeking a meticulous Sales Support Associate Manager to join our Commercial Operations team. Reporting to the Sales Support Manager, this role is a hybrid of rigorous operational execution and process optimization. This role requires a disciplined "auditor" mindset to handle the daily volume of commercial data, combined with the technical acumen to modernize how that data is managed. The majority of the position’s time is spent within the core execution of commercial programs. Success in this position requires a "zero-error" mindset toward data processing and a steadfast commitment to meeting deadlines that directly impact internal and external sales partners. Beyond daily operational processing, this role serves as a technical resource for the team’s internal workflows. Operating within a hybrid environment of Excel and Google Sheets, the Associate Manager is expected to evaluate manual processes and recommend the most effective technical path forward. This includes building robust VBA-driven tools in Excel for complex data reconciliation or leveraging Apps Script and collaborative features within Google Sheets. The candidate identifies the appropriate solution for each circumstance to transform manual workflows into streamlined, automated processes.

Requirements

Bachelor’s Degree Preferred but Not Required, or Equivalent Experience
Excel Legacy Support: Advanced experience working with Excel for data cleaning/auditing. Ability to use VBA or Power Query
Proficiency in Google Sheets, including advanced formulas (QUERY, ARRAYFORMULA, VLOOKUP) and an interest/ability in using Google Apps Script (JavaScript-based) to automate sheet functions.
Demonstrated experience in taking data from one format (CSV/Excel) and structuring it for collaborative use in another (Google Sheets).
Detail oriented with strong organizational skills.
Ability to multi-task to manage routine duties and special projects with a sense of urgency
Ability to communicate cross-functionally with multiple departments
English as primary language

Responsibilities

Commercial Operations Department Support Provide a consistent high level of efficiency and implement scalable, tech-enabled solutions within the Commercial Operations Support Department.
Provide high-level operational support for Commercial Operations activities, serving as a technical resource for the team
Evaluate and optimize standard operating procedures to increase team-wide productivity
Provide cross-functional backup for personnel, ensuring business continuity through documented, standardized workflows
Product Sample Approval & Coordination Manage accurate and efficient product sample services for Sales and other Virbac associates that drive trial, usage, purchase and recommendation by veterinary professionals.
Serve as a resource for the collection, processing, and delivery of non-standard product samples.
Manage the product sample resource for Marketing and Technical Services
Maintain and update all documents for sample acquisition
Returned Product Credits Process accurate and timely credit requests to our distributor partners and other customers.
Prepare and validate documentation for credit requests according to established guidelines
Submit completed requests to Order Management for credit input
Troubleshoot issues with Order Management and ensure timely credit input
Maintain a digitized audit trail of all requested and processed credits
Distributor Free Good Credits and Margin Reimbursements Manage free good credits and margin reimbursements.
Reconcile free goods requests against sales data, invoices, and excel reports
Prepare and process documentation for distributor free goods requests
Monitor and process margin/pricing reimbursement requests within established timelines
Audit and complete reimbursements per individual program guidelines
Identify discrepancies or denials through systematic data validation and resolve issues directly with distributor partners
Optimize the end-to-end approval cycle
National Accounts and Strategic Accounts Check Requests Provide accurate and timely processing of check requests for National and Strategic Accounts.
Ensure all backup documents are included and meets auditing standards
Approve requests and record payments correctly for accounting tracking
Sales and Marketing Promotions and Programs Governance, Documentation, and Communication Support the integrity of Virbac programs and promotions by coordinating governing documents.
Review, route, and approve various materials for Sales and Marketing promotions and programs
Ensure compliance with SOPs
Manage program documentation and maintain communication lists for distribution
Enable timely distribution of critical internal and external communications