Sales Support Associate

The businesses of Merck KGaA, Darmstadt, Germany•Burlington, MA

2d•$21 - $23

About The Position

This Support Associate position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class support. This individual will be responsible for ensuring each transaction is processed within Millipore guidelines, values and customer specifications. As a Support Associate, this individual will learn a number of different skill sets. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility. You will use Oracle, Lotus Notes, Business Objects and other applications that house customer information to research and maintain customer account information. When needed, you will be tasked with investigating issues, record lost or damaged orders, handle complaints, credit and/or rebill requests, solve situations related to orders, shipments or other customer related matters. Being able to respond to customer and sales inquiries and resolve issues quickly, competently and professionally is key to this position.

Requirements

High School Diploma or equivalent
1+ years of customer service experience

Nice To Haves

Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively
Excellent listening and telephone communication skills
Highly motivated and organized, with attention to prioritizing incoming tasks
Associates degree or higher education
Knowledge of Oracle system and PC applications
Multilingual skills (French and Spanish)
Strong knowledge around Millipore's organizational structure, business practices and customer base.
Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.

Responsibilities

Ensuring each transaction is processed within Millipore guidelines, values and customer specifications.
Research and maintain customer account information using Oracle, Lotus Notes, Business Objects and other applications.
Investigating issues, record lost or damaged orders, handle complaints, credit and/or rebill requests, solve situations related to orders, shipments or other customer related matters.
Respond to customer and sales inquiries and resolve issues quickly, competently and professionally.