KHA - Sales Support Manager - Springfield, Ohio
About The Position
The Sales & Support Manager provides administrative, operational, and strategic support to the sales team, particularly in corporate product supply, quoting, and product technical assistance. The role works closely with sales representatives and leaders to improve the sales process, increase efficiency, and enhance customer satisfaction. The manager coordinates projects to ensure engineering and manufacturing processes meet customer expectations, assists with new product introductions, and coordinates engineering solutions based on sound engineering, application, and pricing principles. The work includes design and technical order processing, creating job-related component layouts and wiring diagrams using CAD and other design tools, and considering production and material costs. The role also provides product application assistance to sales staff and customers, supports product marketing programs and training, updates technical and pricing documentation, and assesses department performance and capacity.
Requirements
- 5–7 years of related experience.
- Ability to navigate complex topics between production, engineering, sales, and service.
- Leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Detail-oriented and well-organized.
Nice To Haves
- Bachelor's degree in engineering.
Responsibilities
- Coordinate projects to ensure engineering and manufacturing processes meet customer expectations.
- Assist with new product introductions.
- Coordinate engineering solutions based on sound engineering, application, and pricing principles, including design and technical order processing.
- Generate job-related component layouts, wiring diagrams, and other graphic information using CAD and other design tools, with consideration for production and material costs.
- Provide product application assistance to the sales force and customers.
- Assist product managers with product marketing programs.
- Update technical and pricing documentation.
- Assist in conducting training programs.
- Assess overall department performance and capacity, and apply feedback where needed.
- Perform other duties as assigned.
Benefits
- Medical plan
- Dental plan
- Vision plan
- 401(k) plan with a match from day one
- Identity theft protection
- Accident insurance
- Travel insurance
- Two weeks of vacation per year, prorated for the first year; three weeks after 5–12 years of service; four weeks after 13 or more years of service
- Five days of sick leave per year, prorated in the first year after 90 days of service
- Ten paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
