Order Handler - Springfield, Ohio
Konecranes•Springfield, OH
•Onsite
About The Position
The Order Handler supports all aspects of order entry and coordination to provide a smooth, positive order experience. The role responds to internal inquiries, manages order tracking and expediting, and resolves order issues or routes them to the appropriate teams. It collaborates with global stakeholders to deliver timely, accurate results and supports efficient operations through documentation and process improvement.
Requirements
- Advanced proficiency in SAP and all MS Software.
- A strong service mindset, positive can-do attitude, and genuine curiosity to learn.
- Excellent time management, prioritization, and organizational skills.
- Problem-solving ability, attention to detail, and a drive to enhance processes and outcomes.
- Clear, professional written and verbal communication skills, including confidence in email correspondence.
- Ability to work independently and collaboratively in a fast-paced, evolving environment.
- Ability to manage multiple priorities accurately and professionally with a growth-oriented mindset.
Responsibilities
- Provide timely, professional, and accurate support for order-related inquiries.
- Monitor and manage incoming requests through shared communication channels, ensuring timely responses and efficient resolution.
- Collaborate with Sales, Logistics, Factories, PDMs, and Operations to resolve order discrepancies and fulfillment challenges.
- Take ownership of concerns and drive appropriate actions to ensure satisfaction and support continuous improvement.
- Develop and maintain workflow and process documentation.
- Support order tracking and expediting to meet timelines and customer expectations.
- Participate in team meetings, contributing process-improvement ideas and sharing best practices.
Benefits
- Medical plan
- Dental insurance
- Vision insurance
- 401(k) plan with a match from day one
- Profit sharing
- Identity theft protection
- Accident insurance
- Travel insurance
- Two weeks of vacation per year, prorated for the first year; three weeks after 5–12 years of service; four weeks after 13 or more years of service
- Five days of sick leave per year, prorated in the first year after 90 days of service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
