Sales Support Manager

Exxel Outdoors LLC•Broomfield, CO

15h•Hybrid

About The Position

If you’re passionate about the outdoor industry and thrive at the intersection of sales, operations, and strategy, this is an opportunity to make a meaningful impact with Exxel Outdoors. As a Sales Support Manager, you’ll play a key role in driving the success of our most important accounts by ensuring seamless execution, strong cross-functional collaboration, and data-driven decision making! Check out the detailed job description below! POSITION SUMMARY: The Manager, Sales Support is responsible for executing the operational elements of the sales process for key accounts, providing sales representatives with internal support on process, content, and resources to drive customer revenue and profitability. This position focuses on managing key accounts, improving cross-functional processes, ensuring operational accuracy, and collaborating with internal and external stakeholders to support the growth of the business.

Requirements

Bachelor’s degree in business, Marketing, or a related field.
Minimum of 4 years of experience in customer sales and service, preferably in a consumer product, retail, or dealer-based environment.
2-3 years of experience managing customer accounts and leading direct reports.
Proven ability to manage and lead a team effectively, mentoring and developing team members.
Strong track record of achieving results and earning the respect of customers and peers.
Team-oriented and able to work collaboratively across functions.
Experience managing customer accounts with a focus on profitability and operational excellence.
Strong ability to analyze data and provide insights to drive decisions and improve business outcomes.
Excellent written and verbal communication skills, with the ability to communicate professionally with internal and external stakeholders.
Strong independent problem-solving skills, able to resolve issues quickly and efficiently.
Ability to take initiative, think strategically, and manage tactical projects effectively.
Proficient in Microsoft Excel (advanced), with experience in data analysis, reporting, and customer-facing communications.
Strong presentation skills with the ability to deliver clear, concise, and compelling messages.
Excellent organizational skills and strong attention to detail.

Nice To Haves

Marketing and Sales experience is highly desirable.
Understanding MS NAV/MS Business Central is a plus.
Strong product knowledge and understanding of Exxel Outdoors and customer P&L’s is desirable.

Responsibilities

Act as a liaison between Sales Managers, Account Executives, and key client stakeholders for all wholesale accounts ensuring a streamlined communication process and resolving any issues.
Facilitate ongoing collaboration between internal teams (Sales, Accounting, Operations) and external stakeholders (clients, vendors).
Collaborate with the Sales Support Coordinator to ensure that the orderbook is being managed effectively, and all orders are processed and tracked appropriately.
Ensure that all orders are captured accurately and delivered on time, meeting client and sales team expectations.
Model customer profitability by analyzing program sheets across multiple buying offices within key accounts.
Work with Sales Representatives to provide regular reporting on customer profitability, identifying trends and areas for improvement.
Manage and track program sheets across multiple buying offices, ensuring that all data is accurate, up-to-date, and aligned with both sales objectives and client agreements.
Ensure that all program sheets are in line with vendor agreements and properly reconciled for accruals and payments.
Work closely with the sales team to categorize and maintain program data, ensuring timely and accurate execution of sales plans.
Provide historical sales data and relevant reports to Sales Representatives, enabling them to create effective presentations for customers.
Work closely with Sales Managers, Planners, and Sales Support Coordinators to ensure order book accuracy, forecast accuracy, pre-season order tracking, and POS reporting.
Monitor and approve Credits and Rebuilds weekly.
Oversee and manage the accurate and timely setup of new items in retailer portals, ensuring all product information, pricing, and promotional details are correctly submitted and updated.
Serve as the cross-functional liaison with other departments to address challenges, resolve issues, and refine processes to improve business operations.
Build strong relationships with internal and external stakeholders, understanding individual account needs to grow business effectively.
Analyze and modify customer-facing communications to ensure an excellent customer experience, ensuring that all communications are clear, timely, and aligned with customer expectations.
Vet and disseminate customer routing, style, and brand guides to stakeholders, ensuring compliance with customer requirements. Manage item setup submissions in retailer portals, ensuring accuracy and completeness.
Manage specific projects related to accounts, processes, and technology implementations, ensuring alignment with business goals.
Partner with the team to define, create, and implement new processes or systems to increase efficiency and support business growth.
Drive cross-functional support to improve supply chain efficiency with key customers.
Partner with Sales Managers to ensure timely and accurate submissions of Special Make Up (SMU) requests.
Help execute marketing plan initiatives aimed at growing market share with key customers, including new product introductions, co-op advertising, and merchandising.
Manage the sales support team for assigned accounts and Sales Support Coordinators. Lead by example, acting as a mentor and driving team engagement and performance.