Sales Support Manager

Ferguson Enterprises•Piscataway, NJ

1d•Onsite

About The Position

Ferguson is seeking a Sales Support Manager to join the Piscataway Sales Team. This role will be based out of the Piscataway branch. Ferguson, a Fortune 500 company with approximately 36,000 associates across 1,700 locations, is dedicated to providing best-in-class products and services across various industries. The company emphasizes building a meaningful career and fostering a community of proud associates.

Requirements

5 years of prior management/leadership experience is strongly preferred.
Experience using process and metrics/data to lead a team.
Must possess a strong service orientation and the desire to serve internal and external customers.
Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written).
Ability to quickly learn company systems and platforms.
Must possess solid computer skills, including Microsoft Office.

Nice To Haves

Prior Trilogie and Salesforce experience is a plus.

Responsibilities

Supervise a team of 10 Sales Coordinators to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns.
Effectively set priorities and expectations based on business needs.
Mentor, train, motivate, and develop team members to be successful.
Set expectations and goals by driving associate/team performance.
Ensure customer happiness and retention, assure sales happiness, and build strong associate relationships.
Evaluate associate key performance indicators and identify training needs and development opportunities.
Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance.