Sales Support Intern

Duravant•Wood Dale, IL

6d•Onsite

About The Position

The Sales Support Intern is responsible for assisting in the execution of lead management, database maintenance, sales support, administrative support, CRM execution, and customer data management for marketing. This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit.

Requirements

Working toward a BA degree in Business or equivalent
Proficiency using MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Project
Excellent Communication Skills – written and verbal
Problem Solver
Customer Focused
Stress Tolerance – ability to maintain composure under stressful and busy situations
Time Management Skills
Teamwork
Organizational Skills
Attention to Detail

Nice To Haves

Experience working in capital/industrial equipment environment a plus

Responsibilities

Work with Sales Professionals on Spec Development for all new equipment orders.
Send new equipment order specs to Applications for budgeting.
Send new equipment order specs to Engineering and Production for scheduling.
Manage change orders, pricing, and order write-up during life of order.
Supports Sales Territories, customer and contact data Salesforce.
Supports data clean-up for lead generation activities.
Handle incoming leads (phone, web, tradeshows, etc.).
Speak to potential customers by phone and/or email to better qualify the lead and to determine project details.
Enter leads into Salesforce and assign to appropriate Sales Professional.
Review open opportunities within Salesforce for activity by Sales Professional and/or Distributor.
Assist in designing, implementing, and managing sales processes, workflows, and systems to improve efficiency and productivity.
Assist in analyzing sales data, generating reports, analyzing key performance indicators (KPIs), and providing insights to drive sales performance and lead generation.
Assist in developing training programs, creating sales playbooks, and ensuring the sales team has the resources and tools they need to be successful.
Ability to successfully partner with Marketing, Finance, Product Management and IT to align sales operations with the overall business objectives.
Optimizing the CRM (Salesforce) systems, sales automation tools and other sales technology platforms.
Ensuring data quality and accuracy across all sales systems and processes.
Travel as needed to key customers and channel partners to assess our value creation within our target markets and segments.
Serve as adjacent interface with customers, sales, engineering, and operations to resolve issues.
Support sales with customer visits and presentations.
Prepare and present progress reports, schedule updates, project reviews and performance reports.
Assist Sales Professionals with installation reports, entering quotes into Salesforce.
Assist Sales Leadership with Job Cost and Sales Activity reports.
Assist in coordinating specific sales related events at nVenia.
Work with Planning and Scheduling to provide Lead Times for quoted projects to Sales Professionals.