Sales Support Engineer
About The Position
The Sales Support Engineer at Token Security is a hands-on, customer-facing technical role focused on accelerating post-sales execution, onboarding, and integrations. This role bridges Sales Engineering and Product/Engineering, delivering fast, practical solutions that help customers successfully deploy and operationalize Token Security in complex environments. You will work directly with customers to solve real-world technical challenges, build integrations and automation, and ensure a smooth path from initial deployment to ongoing success—without owning core product development.
Requirements
- Strong hands-on experience with APIs, scripting (e.g., Python, Go), and automation
- Experience with cloud platforms (AWS, GCP, Azure)
- Familiarity with CI/CD pipelines, infrastructure as code, and system integrations
- High ownership and accountability for customer-facing deliverables
- Ability to independently validate, test, and support solutions
- Strong troubleshooting and problem-solving capabilities
- Organized with solid documentation and handoff practices
- Comfortable working in ambiguity and fast-paced environments
- Strong communication skills with both technical and non-technical stakeholders
- Good judgment on when to solve independently vs. escalate
Nice To Haves
- Understanding of identity, secrets management, or security concepts is a strong plus
Responsibilities
- Support onboarding, setup, and configuration for new customers
- Build scripts and workflows leveraging APIs to meet customer use cases
- Assist with integrations across cloud, identity, and CI/CD environments
- Contribute to customer reporting and QBRs in partnership with Sales Engineering
- Design and implement practical, customer-specific solutions
- Develop reusable tools and automation to scale deployments
- Own delivery timelines and execution in collaboration with Sales Engineers
- Troubleshoot and resolve technical issues across APIs, infrastructure, and integrations
- Participate in technical discovery to understand requirements firsthand
- Provide hands-on support during implementation and post-deployment
- Act as a trusted technical partner to customers during onboarding and beyond
- Partner closely with Sales Engineering on prioritization and delivery
- Escalate complex issues to FDE and coordinate with R&D when needed
- Translate customer challenges into actionable technical insights
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
