Support Engineer

Healthie•,

7h•$135,000 - $165,000•Remote

About The Position

We are hiring a Full-Stack Support Engineer to resolve complex issues and ensure Healthie’s customers have a seamless, reliable experience with our platform. In this role, you’ll dive deep into our codebase, investigate/solve bugs, and collaborate cross-functionally to drive resolution—helping providers and organizations deliver care without interruption. As a member of our Support Engineering team, you’ll build tooling and solutions to reduce ticket volume, work with customers to troubleshoot and resolve technical issues, improve support documentation, collaborate closely to creatively solve problems with other engineering teams and departments, and develop automations to improve our internal workflows. You’ll apply your full-stack skills across Ruby on Rails, React, PostgreSQL, GraphQL and more while also gaining deep exposure to how healthcare technology is built and scaled. This role is ideal for curious, creative, detail-oriented, and empathetic individuals with a strong customer-oriented mindset. If you thrive on solving tricky problems, enjoy improving team efficiency, writing code that directly improves someone’s day, are eager to deepen your full-stack skills, and are motivated to make a real-world impact in healthcare, we’d love to meet you.

Requirements

2-3 years of experience working as a full stack software engineer or other equivalent technical experience.
2-3 years of experience in a customer facing technical role.
Strong knowledge working with Ruby on Rails, React or other equivalent technologies.
Foundational knowledge working with relational databases and APIs.
Prior experience building internal or external support tools.
Prior client-facing experience is a plus, ideally in a fast-paced startup environment, and understanding the value of cross-functional collaboration.
Sharp attention to detail and a high bar for quality in your work, especially when resolving customer-impacting issues.
Confident troubleshooting technical systems and navigating through ambiguity to identify root causes and resolve issues.
Ability to communicate complex technical concepts clearly and effectively, both internally and externally, adapting your style to the audience.
Proactive and pattern-oriented—when you see a recurring issue, you don’t just solve it once; you come up with solutions, share insights with Product, update internal documentation, and improve processes for the long term.
Mission-driven, passionate about healthcare, and motivated by the opportunity to improve patient outcomes and provider experiences through technology.
Embody Healthie’s core values—Respect, Reliability, and Resilience—and live by our Good Citizen principles in the way you work, collaborate, and lead.
U.S. work authorization is required and Healthie does not provide sponsorship.

Nice To Haves

Prior client-facing experience is a plus, ideally in a fast-paced startup environment, and understanding the value of cross-functional collaboration.

Responsibilities

Resolve complex issues and ensure Healthie’s customers have a seamless, reliable experience with our platform.
Dive deep into our codebase, investigate/solve bugs, and collaborate cross-functionally to drive resolution.
Build tooling and solutions to reduce ticket volume.
Work with customers to troubleshoot and resolve technical issues.
Improve support documentation.
Collaborate closely to creatively solve problems with other engineering teams and departments.
Develop automations to improve our internal workflows.
Apply full-stack skills across Ruby on Rails, React, PostgreSQL, GraphQL and more.
Gain deep exposure to how healthcare technology is built and scaled.