Support Engineer

Qualcomm•San Diego, CA

1d•$34 - $51•Onsite

About The Position

We are seeking an experienced Support Engineer to support and maintain internally developed test equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have a solid technical foundation, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.

Requirements

Bachelor's degree and 1+ year of Support Engineering or related work experience.
Associate's degree and 2+ years of Support Engineering or related work experience.
High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.
Completed advanced degree in a relevant field may be substituted for up to one year (Master’s = one year) of work experience.

Nice To Haves

Bachelor's, Electronic Engineering, Electronic Engineering Technology, or equivalent military training
3–5 years of relevant experience in test engineering, lab support, or technical operations
Working knowledge of: RF systems, cables, and connectors
Linux command line troubleshooting
Hardware installation and system integration
Basic networking concepts (servers, switches, IP configuration)

Responsibilities

Install, configure, and maintain internally built test systems and platforms
Support system upgrades, modifications, and hardware integrations
Execute RF cabling, connector installation, and signal path verification
Perform hardware installations including installing system components in racks and hardware upgrades.
Troubleshoot RF and hardware-related issues to ensure optimal system performance
Diagnose system issues using Linux command line tools
Support issue resolution across hardware, software, and network layers
Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems
Being able to determine if hardware is faulty and setting up replacement hardware
Support system connectivity, configuration, and network stability
Collaborate with IT teams for escalations and system improvements
Track, manage, and maintain internal and external (commercial) test equipment inventory
Support equipment audits, lifecycle management, and asset documentation
Coordinate movement and allocation of lab assets as needed
Assist during calibration events and site-wide maintenance activities
Coordinate with calibration teams to ensure equipment readiness
Maintain accurate records of work performed, issues, and resolutions through ServiceNow workorders and tickets.
Provide clear updates to stakeholders on system status and progress
Contribute to process improvements and standard operating procedures
Contribute to technical papers by adding to or creating Confluence pages.