Support Engineer
About The Position
This is a remote role that will require you to support a remote first workforce. There may be some travel associated with this role, to support some of our offices and attend team sponsored events on-site. This role will support our company 9am-5pm Pacific time, Monday-Friday. At Devoted Health, we believe our employees can only provide world-class care to our members if they feel supported, empowered, and valued themselves. We don't view IT as "fixing computers" -- we view it as a hospitality mission. We treat our colleagues like family. Your goal is to ensure their technology is a bridge, not a barrier, turning frustrating technical hurdles into "wow" moments through empathy, kindness, and technical excellence.
Requirements
- Genuinely enjoy helping others, take pride in working collaboratively, and possess the patience to communicate effectively with non-technical staff.
- Recognize that a technical hurdle is a barrier to a teammate's success and treat every ticket with a high level of urgency and care.
- Possess the skills to diagnose issues while balancing multiple priorities in a fast-paced, evolving environment.
Nice To Haves
- Prior experience in a helpdesk setting supporting both in-person and remote employees across various SaaS tools.
- A proven ability to put yourself in the shoes of the person you are supporting to provide a seamless, high-quality experience.
Responsibilities
- Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments.
- Learn the administration and maintenance of core tools including Google Workspace, Jamf, Slack, and Atlassian.
- Maintain in-office hardware (AV, networking, and peripherals) while staying highly accessible across our virtual support channels.
- Help streamline IT operations and solutions and maintain knowledge base articles.
- Partner with internal teams to help bring helpdesk tickets to resolution.
- Ensure our "digital office" remains organized, secure, and intuitive for all users.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
