Support Engineer

Mintlify•San Francisco, CA

1d•$85,000 - $100,000•Onsite

About The Position

We're on a mission to empower builders. Mintlify's docs platform serves over 100 million developers annually and supports documentation for more than 20,000 companies, including major players like Anthropic, Microsoft, PayPal, Spotify, Coinbase, and X. As a rapidly growing company that recently closed a $45 million Series B funding round led by A16Z and Salesforce Ventures, we are looking for individuals who value learning velocity, grit, and unique personalities. This role offers the opportunity to have a significant impact on the company's trajectory.

Requirements

Proficiency with Git, GitHub, MDX/Markdown, and IDEs
CS degree, bootcamp, or equivalent demonstrated through GitHub activity or shipped projects
Some experience in a technical support or developer-facing role (entry level acceptable)
Has directly owned a customer relationship or support queue - not just contributed to one
Ability to diagnose technical issues independently without requiring engineering escalation for first-line diagnosis
Exposure to AI tooling, automations, or LLM-based workflows (built something, not just used something)
Excellent written communication - friendly, precise, and professional
Builder mindset: sees a manual process and wants to automate it

Responsibilities

Responding to product and technical questions through our support platform (Plain)
Resolving the majority of support inquiries independently, escalating to engineering only when necessary
Debugging issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
Collaborating with our support lead to evolve processes and ensure consistency
Helping improve internal support tooling and workflows as we scale
Opening PRs to fix bugs or make improvements in real codebases