Pre-Sales Support Engineer

Faraday Future•El Segundo, CA

6h•$95,000 - $110,000

About The Position

The Pre-Sales Support Engineer will serve as a key bridge between EAI R&D and external business engagements, helping translate EAI and robotics innovations from development into real-world applications through technical demonstrations, solution validation, deployment support, and business enablement activities. This role will provide technical preparation, presentation, and support for customer engagements, strategic collaborations, executive briefings, and other external-facing initiatives. The position will help ensure that EAI and robotics technologies are effectively demonstrated, validated, and promoted, while continuously driving the conversion of R&D innovations into tangible business value.

Requirements

3+ years of experience in pre-sales support, technical support, application engineering, hardware deployment, or product demonstration/validation, ideally within the robotics, AI, autonomous driving, or high-tech manufacturing industries.
Proven experience in managing technical asset lifecycles, including hardware procurement, inventory control, and system deployment/integration.
Bachelor’s degree in Robotics, Electrical Engineering, Computer Science, Mechanical Engineering, or a related technical discipline.
Hands-on experience with hardware-software integration; comfortable with Linux/Ubuntu environments, basic command-line operations, and software flashing/deployment tools.
Excellent presentation and public speaking skills, with the ability to translate complex technical concepts into easily digestible language for diverse audiences.
Strong focus on delivering high-touch, premium, and user-first interaction experiences.
Proven ability to work cross-functionally with sales, procurement, marketing, and core engineering teams.

Nice To Haves

Knowledge or hands-on experience with ROS/ROS2, Python, or robotics data analysis tools.
Experience managing, sourcing for, or setting up high-profile exhibition booths, corporate showrooms, or live tech demonstration areas.
Bilingual proficiency in English and Mandarin to support international client and vendor relationships.

Responsibilities

Identify, source, and procure necessary hardware, sensors, components, and tools required for building and upgrading advanced EAI and robotics demonstration setups, collaborating with internal procurement and vendor teams.
Responsible for the end-to-end physical and technical deployment of new demonstration units, corporate showrooms, and exhibition booths, ensuring all infrastructure meets operational benchmarks.
Ensure all deployed EAI and robotics demonstration hardware, sensors, and physical setups are fully functional, calibrated, and maintained to the highest professional standards always.
Manage the software lifecycle for demonstration units, including flashing latest software builds, upgrading firmware, and troubleshooting basic software/hardware integration issues prior to client visits.
Design engaging, user-centric demonstration scenarios and scripts that clearly highlight the unique selling points and technical advantages of FF's EAI technologies, executing these live with high precision.
Partner closely with Sales and Business Development teams to co-host client visits, government inspections, and VIP tours, delivering professional technical explanations and answering client inquiries.
Collect and synthesize feedback, feature requests, and technical pain points raised by visitors, channeling these insights back to the Product Development and R&D teams to improve technology iterations.