Sales Support Coordinator

BELL LUMBER & POLE COMPANY LLC•New Brighton, MN

31d•$45,000 - $55,000•Hybrid

About The Position

At our core, our mission is simple: to radically love and influence lives. This isn't just a motto—it’s a way of life that infuses everything we do. As a Sales Support Coordinator, you'll play a vital role in empowering our sales team and ensure smooth operations. In this role, you will assist in various sales processes, including quoting, customer communication, and system navigation. You will be responsible for maintaining high standards of accuracy and efficiency in all tasks undertaken. If you have a passion for people, a commitment to quality, and a desire to work with a mission-driven company, we want to hear from you! This role has the ability to work a hybrid schedule from our New Brighton, MN location.

Requirements

Minimum one year of customer service experience.
Proficiency in Microsoft Office Suite and CRM systems.
Positive, can-do attitude with the ability to handle stressful workloads gracefully.
Strong attention to detail.
Comfortable working with employees at all levels, ability to build rapport.

Nice To Haves

Previous experience in sales support or a related field is preferred.
Knowledge of forestry and manufacturing processes is an advantage.
HubSpot experience a plus.

Responsibilities

Serve as the main point of contact for assigned customers, fostering and maintaining long-term relationships.
Manage projects within customer relationships, ensuring alignment with customer goals while meeting company objectives.
Respond promptly and professionally to incoming customer calls within a designated ring group.
Develop accurate customer quotes using market knowledge and guidance from Sales, applying mark-ups as appropriate.
Process purchase orders according to customer requirements and specifications.
Service multiple customers concurrently, with the goal of meeting all customer deadlines.
Educate and assist Sales Representatives and Management with order-related issues.
Communicate with customers and Sales regarding any required information or changes during the quoting or order process.
Assist Customer Success Representatives with quote and order processing as needed.
Escalate complex issues to the supervisor for resolution.
Coordinate with internal departments to ensure timely order fulfillment and resolution of issues.
Maintain proactive communication with customers and Sales regarding any additional information needed or changes during the quote or order process.
Gather reporting data for Sales Representatives, Production and Operations as needed.
Follow up on customer applications and accurately enter them into systems.
Complete Supplier Questionnaires for Sales and delegate questions to the appropriate department for assistance.
Monitor internal reports to ensure accurate quote and order processing.
Provide ideas and solutions to Management and IT for system development and process efficiency.
Enter data into CRM, including customer and opportunity set-ups.
Undertake any other responsibilities deemed necessary by management.

Benefits

Bell Lumber & Pole is an equal opportunity employer.
Bell Lumber & Pole is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Bell makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Bell is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process, please call 651-203-2719 or send an e-mail to [email protected] [[email protected]] and let us know the nature of your request and your contact information.