Sales Support Coordinator

Informa Group .•Boca Raton, FL

1d•Hybrid

About The Position

Taylor & Francis Group, a leading global academic publishing company, is seeking a Sales Support Coordinator to join their Print Sales Team. This role is crucial for providing an essential link between Sales, Customer Services, Finance, and customers. The Sales Support Coordinator will support Sales Support Managers, Area Sales Managers, and Agents by providing the necessary data to drive revenue across commercial operations. This position is key within the Print Sales Team, covering all subject areas including Social Science and Humanities, Science and Technical, and Medical.

Requirements

Experience in publishing or sales support environments.
Intermediate knowledge of Microsoft Office, and other T&F specific systems e.g. BMIS, ISIS, SalesForce, Bazinga where appropriate.
Understanding roles within the publishing industry and awareness of overseas markets and cultural differences.
Knowledge of system administration and process optimization.
Proficiency in system administration, commercial awareness, and market understanding.
Awareness of industry trends and best practices.
Strong analytical thinking, problem-solving skills, and a proactive approach to process improvement.
Exceptional attention to detail.
Clear and professional written and verbal communication, with excellent grammar and spelling.
Ability to build and maintain effective relationships across teams and geographies.
Exceptional organizational and prioritization skills, with the ability to multi-task and focus on high-priority tasks.
Positive, flexible, and ‘can-do’ attitude, with a willingness to learn new systems and software.
Commitment to ethical standards and delivering excellent customer experience.
Must have the right to reside and work in the United States.

Nice To Haves

Experience in publishing or sales support environments.
Intermediate knowledge of Microsoft Office, and other T&F specific systems e.g. BMIS, ISIS, SalesForce, Bazinga where appropriate.
Understanding roles within the publishing industry and awareness of overseas markets and cultural differences.
Knowledge of system administration and process optimization.
Proficiency in system administration, commercial awareness, and market understanding.
Awareness of industry trends and best practices.

Responsibilities

Managing the appropriate Sales Support inbox day to day – Handling queries, help requests, report requests, process orders, etc.
Build, produce, and disseminate reports (daily, weekly, monthly, ad hoc) to drive revenue and support commercial operations.
Proactively manage customer enquiries, ensuring timely and satisfactory outcomes.
Administer and optimise digital systems (BMIS, ISIS, Salesforce) and related T&F systems.
Liaise with internal and external stakeholders as required (e.g., LSC, Credit Control) to ensure smooth operations.
Provide team support to Sales Support Coordinators where required.
Create and maintain detailed training guides/work instructions for sales support tasks to ensure continuity and assist with any potential new onboarding.
Report periodically to Sales Operations Manager on current business environment, raising or escalating issues as required whether this be workload or supplier related.
Prioritize tasks aligned with business needs, and foster a collaborative, learning-oriented team environment.
Encourage team innovation, use insights for improvement, and reflect on outcomes for future learning.
Perform other duties as assigned.