Sales Support Coordinator

Labcorp•Overland Park, KS

2d•Hybrid

About The Position

Labcorp is seeking a hybrid Sales Support Coordinator to join our team in Overland Park, KS! This role involves serving as the primary contact for divisional sales representatives, preparing and delivering various reports, investigating and resolving client issues, and responding to pricing and test-related questions. The coordinator will also handle billing inquiries, manage interface requests, monitor email inquiries, support low-volume and unassigned accounts, assist with new business setup, research returned mail, and manage office supply orders. Additionally, the role supports special projects for Divisional Sales Management.

Requirements

High School
1 year of experience in customer solutions - helping customers solve real problems efficiently, accurately, and proactively—often by coordinating people, data, and processes.

Nice To Haves

Associate degree
2 years or more experience in healthcare customer solutions – helping healthcare clients (providers, clinics, hospitals or sales team) resolve operational, billing test, or data-related issues accurately and efficiently while following healthcare regulations and working across multiple systems.
Strong attention to detail and ability to analyze data and prepare reports
Excellent organizational and time‑management skills
Strong written and verbal communication skills
Proven ability to manage multiple projects and tasks simultaneously
Creative and efficient problem‑solving abilities
Proficiency in Microsoft Excel and general computer applications
Ability to work independently while demonstrating leadership and accountability
Strong customer service mindset with professional phone and email communication skills
Ability to perform effectively in a fast‑paced, deadline‑driven environment
Delivers responsive service and thoughtful solutions

Responsibilities

Serves as the primary contact for divisional sales representatives by preparing and delivering utilization, turnaround time (TAT), and account PROC reports, including standard monthly reports and special client‑specific requests.
Investigate and resolve client specimen issues and communicate updates to sales representatives.
Act as the primary contact for sales representatives by quickly responding to pricing and test-related questions.
Research and resolve unbillable requests based on specific client or sales needs.
Investigate client and patient billing or specimen issues and communicate outcomes to sales representatives.
Act as the main contact for sales representatives by submitting and following up on billing credits, adjustments, and corrections to ensure timely resolution.
Track and coordinate interface requests through SBM for divisional sales representatives.
Monitor, Research and Respond to all incoming email inquiries received in the Client Request Mailboxes that are set-up large client groups.
Act as the primary contact for low‑volume and unassigned accounts, managing communication, account upkeep, client issues, and follow‑up.
Support new business by managing all new account leads and setup requests tied to specialty codes.
Research returned mail/bad addresses for correct client address information that has been returned from the postal service.
Submit necessary updates through Salesforce Order and receive office supplies, toner, business cards, and stationery through PeopleSoft; maintain required documentation.
Support special projects and other assigned tasks for Divisional Sales Management.