Sales Support Coordinator

Ventamatic•Mineral Wells, TX

16h•Hybrid

About The Position

Ventamatic is seeking a detail-oriented Sales Support Coordinator to serve as the critical link between our Sales Managers, external partners, and internal operations. You will act as the "air traffic controller" for orders and information, ensuring our ventilation products reach retail big box stores, wholesale channels (Hardware, Lumber, Construction, HVAC, Electrical, Roofing, etc.), and direct-to-consumer (DTC) customers on time. Your goal is to streamline the sales cycle by executing inventory allocations and on-time shipping to bridge our gap between customer needs and our internal capabilities.

Requirements

2-4 years in sales support, logistics, or account coordination.
Exceptional interpersonal skills with the ability to navigate different departmental "languages" (e.g., explaining a production delay to a salesperson or a credit issue to a customer).
Proficiency with MS Office Suite, particularly MS Excel for pricing and forecast management.
Hands-on experience with ERP and CRM systems is required.
A proactive mindset focused on identifying bottlenecks in the order-to-delivery process and resolving them before they impact the customer.
Comfortable managing the different paces of retail, wholesale, and e-commerce business models.

Nice To Haves

Experience in manufacturing or building materials is a plus.

Responsibilities

Act as the primary point of contact for external salespeople and customers, fielding requests and delivering timely updates on order status, product availability, inventory allocation and delivery updates to customers.
Partner with Manufacturing, Shipping, and Customer Service to track production schedules and ensure on-time delivery.
Work with Accounting to resolve pricing discrepancies or credit holds.
Maintain accurate, up-to-date pricing across all sales channels.
Ensure the CRM/database reflects current agreements for retail, wholesale, and DTC accounts.
Assist Channel Sales Managers by maintaining and updating sales forecasts to help Manufacturing align production with anticipated demand.
Tailor support to meet the unique requirements of diverse channels, from the high-volume logistics of big-box retail to the technical specifications of HVAC and roofing wholesalers.