Sales Support Coordinator, Custom Publishing

Readerlink Distribution Services•San Diego, CA

4d•$29 - $31

About The Position

The Sales Support Coordinator, Custom Publishing manages sales support services for Printers Row Publishing Group (PRPG) and Proprietary Publishing sales representatives. The role provides operational support to custom sales representatives and coordinates tasks across customers, Production, Creative Teams, and Publishers to help ensure projects are completed accurately and on time. The position supports customer and product setup, order tracking and entry, reporting, sales presentations, item maintenance, creative requests, sample coordination, and catalog and project-tracker upkeep. It also involves learning about new brands and competitor products to understand customer needs. The work is performed in an office environment with usually moderate, low-decibel noise, and requires working in a fast-paced team environment.

Requirements

Bachelor’s degree in Business or a related field is required.
Strong to advanced experience with Microsoft Excel, Word, PowerPoint, and Outlook is required.
Ability to navigate and work efficiently across multiple systems and platforms.
Working knowledge of company products and brands.
Knowledge of production processes and product specifications.
Strong organizational and follow-up skills to coordinate with Production, Creative Teams, customers, and Publishers and ensure timely completion of tasks and projects.
Ability to prioritize and manage work activities, meet deadlines, balance multiple responsibilities, and use time efficiently.
Flexibility in a fast-paced work environment, including managing competing priorities and responding effectively to changes, delays, and unexpected challenges.
Strong attention to detail and ability to manage multiple tasks and priorities while maintaining accuracy and meeting deadlines.
Excellent written and verbal communication skills, including the ability to communicate with all levels of the organization and outside partners.
Interpersonal skills, including maintaining confidentiality and remaining open to continuous learning and constructive assistance.
Ability to speak clearly and persuasively in positive or negative situations.
Ability to edit written work for spelling and grammar, present numerical data effectively, and read and interpret written information.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
Methodical and organized approach to problem-solving.
Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully, and maintain confidentiality.
Ability to work in a fast-paced team environment.

Responsibilities

Provide operational support to custom sales representatives.
Assist with item setups in customer systems as needed.
Maintain the Pre-Event Planner for PRPG and Proprietary titles planned for Costco and Sam’s Club.
Assist with drop shipment order entry as needed.
Manage product images for .com accounts.
Track and manage open orders, working with customers to update order details as needed.
Track customer POS data and compile weekly reporting.
Assist in creating customer PowerPoint presentations for Warehouse Club, Mass Market, and Direct Sales customers.
Assist with item maintenance in the Title Management system for Proprietary titles.
Maintain the Proprietary project tracker for Mass Market and Direct Sales accounts.
Submit creative requests for tray and display renderings.
Prepare pub boards for non-returnable reprint orders.
Collect and ship samples needed for customer presentations and internal meetings.
Create and maintain the Proprietary Publishing catalog.
Manage the custom product sample library.
Perform related work as needed, including special projects.
Study new brands and competitors’ products to develop thorough knowledge of customer needs.
Perform other duties as assigned, directed, or requested.