Sales Support Associate, Healthcare Banking

Flagstar Bank•New York, NY

2d•$62,040 - $94,435•Onsite

About The Position

The Sales Support Associate supports healthcare client relationships within the Specialized Industries organization. The role delivers quality service, monitors portfolios, and helps ensure compliance with applicable regulations and guidelines. The Associate uses independent judgment to resolve client issues involving bank products, including loans, deposits, and ancillary services, and serves as a liaison among Relationship Managers, Loan Operations, internal departments, and clients. The position also handles departmental reporting related to compliance and profitability. The Associate supports commercial sales transactions and loan closings, coordinates with internal and external stakeholders, maintains portfolio documentation and exception tracking, and responds to client and Relationship Manager inquiries. The role also performs special projects and other duties as required, and must comply with applicable laws, regulations, policies, and standards. The stated pay range is $62,039.50–$94,435.00. Benefits include medical, dental, vision, life, and disability insurance, along with a comprehensive leave program.

Requirements

Undergraduate degree (four years or equivalent); equivalent experience may substitute for the degree.
At least 3 years of experience in commercial lending processing, closing, or customer support.
Experience with commercial lending legal matters and compliance.
Good knowledge of commercial loan documentation.
Good knowledge of banking internal controls, policies, and procedures.
Computer literacy and proficiency in Microsoft Office applications.
Strong organization and time-management skills.
Excellent verbal and written communication skills.
Professionalism, tact, and diplomacy.
Strong problem-solving and conflict-resolution skills.
Ability to adapt to new demands and challenges and work under minimal supervision.

Responsibilities

Administer tasks supporting the commercial sales process, including transaction documentation and timely processing.
Coordinate loan closings with outside legal firms, operations, clients, Relationship Managers, and Portfolio Managers.
Coordinate departmental activities with internal bank partners to ensure policies, procedures, and standards are followed.
Prepare and maintain reporting on portfolio metrics, loan projections, and pipeline validation; recommend report improvements and correct data.
Track and clear portfolio exceptions; follow up on financial statements, borrowing base reports, insurance updates, and other required documents.
Address portfolio-management issues such as past-due mitigation and loan exception control and tracking, ensuring compliance with procedures and loan documents.
Respond to and resolve client and Relationship Manager inquiries and technical issues, including payoff requests, lien releases, and subordinations.
Coordinate new-account processes and courtesy calls to support the post-closing client experience.
Perform special projects and additional duties as required.
Complete required compliance training and comply with applicable federal, state, and local laws and regulations.