Customer Support Associate, Healthcare Navigation
About The Position
The Customer Support Associate (Health Guide) supports members with healthcare-related questions and needs through a single digital platform covering medical, pharmacy benefits, and virtual care. The role provides concierge guidance to help members navigate healthcare and access suitable care throughout their healthcare journeys. This position is based five days a week onsite at Rightway’s Denver Tech Center office and is not remote. The expected start date is November 17, 2026. The stated compensation range is $19.00–$23.00 per hour. Rightway’s mission is to harmonize healthcare for everyone, everywhere. Its products connect patients with care and medications through a modern mobile app, including access to health guides and other human experts. Rightway is headquartered in New York City, with satellite offices in Denver and Dallas. The company describes its team values as putting humanity first, redefining what is possible, debating then committing, cultivating grit, and seeking to delight. Rightway is an Equal Opportunity Employer and states that employment decisions are based on merit, qualifications, need, and performance.
Requirements
- Strong organizational skills.
- Customer-centric orientation.
- Strong verbal and written communication skills.
- A high degree of empathy.
- Strong critical-thinking and problem-solving skills.
- Comfort with continuous process improvement and change in a growing and evolving organization.
- Computer literacy.
Nice To Haves
- College degree preferred.
Responsibilities
- Provide healthcare navigation concierge service through phone, chat, text, and email.
- Source high-quality care providers based on members’ needs and preferences.
- Answer benefit questions and help members understand their options and shared financial responsibilities, including deductibles, coinsurance, and out-of-pocket maximums.
- Support members with healthcare billing questions and issue resolution.
- Coordinate care for members, including scheduling doctors’ appointments and arranging other ancillary support services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
