Customer Support Associate

Tonys Coffees & Teas Inc • Bellingham, WA

3d • $19 - $23

About The Position

The Customer Support Associate provides friendly customer service to walk-in customers and consistent support to wholesale customers by phone and email. The position requires attention to detail when invoicing orders and maintaining accurate records, along with strong interpersonal communication skills to collaborate effectively with other teams and departments, including distribution and accounts receivable. The schedule is Monday through Thursday, 8 a.m. to 4 p.m., and Friday, 9 a.m. to 1 p.m.

Requirements

• Customer service experience.
• Strong communication skills by telephone, email, and in person.
• Familiarity with Microsoft Office Suite and Google Sheets.
• Excellent attention to detail.
• Ability to solve problems and collaborate with a team.

Nice To Haves

• Coffee experience.

Responsibilities

• Provide friendly customer service to walk-in customers.
• Provide customer support to wholesale customers by phone and email.
• Invoice orders and maintain accurate records.
• Collaborate with other teams and departments, including distribution and accounts receivable.
• Participate in cultivating an inclusive culture that respects employees’ individual strengths, views, and experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed