Customer Support Associate

Ballerina Farm • Salt Lake City, UT

7d • $20 - $24 • Hybrid

About The Position

Ballerina Farm is seeking a motivated, customer-focused seasonal Customer Support Associate to provide support through channels such as email and chat. The role handles customer questions, product and service information, orders, returns, account updates, and complaints, while recording interactions and coordinating with internal teams to resolve issues and improve service processes. The position uses customer support, CRM, and e-commerce platforms, and requires keeping up to date on product knowledge and company policies.

This is a part-time, non-exempt seasonal position expected to continue through February 1, 2027, based on business needs. Most work is remote, with in-person team meetings at least two Wednesdays per month. Any extension beyond the expected end date is at the company’s discretion and subject to mutual agreement with the employee.

Requirements

• At least 2 years of experience in customer service or a client-facing role.
• Proficiency with Kustomer, Skio, Shopify, and Redo platforms.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving mindset and customer-first attitude.
• Comfort working in a hybrid environment with flexibility for on-site and remote work.
• High school diploma or equivalent.
• Familiarity with CRM systems and help desk tools.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.

Nice To Haves

• An associate’s degree or customer service certification.
• Experience in e-commerce or retail customer service.

Responsibilities

• Handle incoming customer inquiries via email promptly and professionally.
• Provide accurate product and service information and assist customers with orders, returns, and account updates.
• Resolve customer complaints and issues empathetically and efficiently, escalating complex cases as needed.
• Use Kustomer and Redo to manage support tickets and track customer interactions.
• Use Shopify and Redo to support order management, returns, and exchanges.
• Maintain detailed and accurate records of customer interactions in CRM systems.
• Collaborate with internal teams to improve customer service processes and resolve issues.
• Meet performance metrics for response time, customer satisfaction, and resolution rate.
• Stay updated on product knowledge and company policies.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED