Sales Support Associate- PT

Rag & Bone•Town of East Hampton, NY

5d•$17 - $22•Onsite

About The Position

rag & bone was founded in New York in 2002 on the principles of uncompromising ideals, making original and timeless products, and staying true to themselves. The brand combines the elegance of British tailoring, the authenticity of American workwear, and the originality of New York. Rag & bone fosters an inclusive environment that encourages employee connection and empowers individuals. The Sales Support Associate will support both back-of-house and front-of-house operational functions, including unpacking/packing shipments, organizing the stock room, answering phones, and executing operational policies. They will also assist with customer service functions such as greeting, running, cashiering, and answering phones as needed. The role aims to support efficient product flow and a best-in-class customer service experience.

Requirements

1-3 years of retail experience, preferably in premium, contemporary, or luxury environments.
Proven ability to achieve individual sales goals and contribute to team performance.
Skilled in clienteling, including building and maintaining a loyal customer base.
Ability to provide a personalized customer experience through styling recommendations, product knowledge and brand storytelling.
Ability to work 20-30 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
Assist with inventory and stock management.
Ensure maximization of storage and capacity in all product and supply categories.
Assist with the investigation and rectification of inventory discrepancies.
Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes.
Have proper understanding of BOH/FOH IT systems, including POS transaction.
Meet store and metric goals.
Ensure brand mission is brought to life and introduced to everyone that walks into our store.
Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed.
Maintain a knowledge and understanding of all policies and procedures.
Consistently act within the core values of rag & bone.
Identify opportunities to support the team in delivering best in class customer service.
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.