Temporary Sales Support Assistant, KMGH

Scripps MediaDenver, CO
Hybrid

About The Position

KMGH is seeking a detail-oriented Sales Support Assistant to play a vital role in supporting our sales team's success. This full-time temporary position is your opportunity to be the backbone of our sales operations, ensuring seamless execution of advertising campaigns while delivering exceptional customer service. If you're organized, customer-focused, and ready to make an impact, we want to hear from you!

Requirements

  • High school diploma or equivalent required
  • Generally 2+ years of experience in administrative or sales support or a related field preferred
  • Strong customer service skills
  • The ability to read, analyze, and interpret sales demographics information and creative layouts
  • Must have the ability to generate reports, business correspondence, and presentations
  • Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
  • Must have the ability to calculate figures related to the advertising rate packages
  • Proficient use of Microsoft Office (Excel, Word, Outlook)
  • Must have the ability to learn new software programs such as ad order entry and customer relations management software
  • Must have good organizational skills and the ability to meet deadlines
  • Communicate and work as a team player both internally and externally

Responsibilities

  • Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
  • May input ads into the ad order system.
  • Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.
  • Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.
  • Calculate and have the ability to communicate rate packages to client and prospects.
  • Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.
  • Facilitate & process sales presentations.
  • Generate sales reports.
  • Identify and correct any billing errors or issues prior to end of month.
  • Correctly input client billing adjustments within the same month as dispute identified.
  • Attend sales training and planning meetings.
  • Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs.
  • Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call.
  • Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
  • Provide exemplary customer assistance.
  • Adheres to company policy and assigned standards of performance.
  • Other duties as assigned.

Benefits

  • A career path to grow your professional experiences
  • Full medical, dental and vision benefits, as well as certain other health and wellness benefits
  • Retirement savings plan with company match
  • Disability accident insurance
  • Hospital indemnity
  • Critical illness
  • Life insurance
  • AD&D
  • ID protection
  • Pet discount program
  • Employee assistance program
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