Temporary Sales Support Assistant, KMGH

KSHB / KMCI / The EW Scripps Company•Denver, CO

2d•$24 - $26•Hybrid

About The Position

KMGH is seeking a Sales Support Assistant for a full-time temporary position. This role is crucial for supporting the sales team's success by ensuring the seamless execution of advertising campaigns and delivering exceptional customer service. The ideal candidate is organized, customer-focused, and ready to make an impact.

Requirements

High school diploma or equivalent required.
Generally 2+ years of experience in administrative or sales support or a related field preferred.
Strong customer service skills.
The ability to read, analyze, and interpret sales demographics information and creative layouts.
Must have the ability to generate reports, business correspondence, and presentations.
Strong communication skills and the capability to effectively respond to questions from managers, colleagues, and customers.
Must have the ability to calculate figures related to advertising rate packages.
Proficient use of Microsoft Office (Excel, Word, Outlook).
Must have the ability to learn new software programs such as ad order entry and customer relations management software.
Must have good organizational skills and the ability to meet deadlines.
Communicate and work as a team player both internally and externally.

Responsibilities

Contacts clients regarding ad materials, pricing, billing, or special upsell opportunities.
May input ads into the ad order system.
Assists in collecting and composing ad copy, maintaining the account base, and ensuring high customer service.
Works closely with order entry, traffic, and layout to ensure clients' advertising schedules are met.
Calculates and communicates rate packages to clients and prospects.
Assists the Sales Manager on special project details, including production schedules, rate authorization, and communication.
Facilitates and processes sales presentations.
Generates sales reports.
Identifies and corrects billing errors or issues before the end of the month.
Correctly inputs client billing adjustments within the same month as a dispute is identified.
Attends sales training and planning meetings.
Researches and troubleshoots problems with accounts to reach a satisfactory conclusion for the property and customer needs.
Handles daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates.
Arranges and distributes advertising materials and sales reports.
Provides exemplary customer assistance.
Adheres to company policy and assigned standards of performance.
Other duties as assigned.