Sales Support Assistant II, WXMI (Temporary)

KSHB / KMCI / The EW Scripps Company•Grand Rapids, MI

1d•Onsite

About The Position

WXMI is looking for a Sales Support Specialist to be the backbone of our sales department, ensuring seamless operations and exceptional customer service. This role is critical to supporting our sales team in delivering outstanding results while maintaining strong client relationships and operational excellence. If you're organized, customer-focused, and ready to make an impact in a dynamic media environment, we want to hear from you!

Requirements

High school diploma or equivalent required
Generally 2+ years of experience in administrative or sales support or a related field preferred
Strong customer service skills
The ability to read, analyze, and interpret sales demographics information and creative layouts
Must have the ability to generate reports, business correspondence, and presentations
Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
Must have the ability to calculate figures related to the advertising rate packages
Proficient use of Microsoft Office (Excel, Word, Outlook)
Must have the ability to learn new software programs such as ad order entry and customer relations management software
Must have good organizational skills and the ability to meet deadlines
Communicate and work as a team player both internally and externally

Responsibilities

Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
May input ads into the ad order system.
Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.
Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.
Calculate and have the ability to communicate rate packages to client and prospects.
Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.
Facilitate & process sales presentations.
Generate sales reports.
Identify and correct any billing errors or issues prior to end of month.
Correctly input client billing adjustments within the same month as dispute identified.
Attend sales training and planning meetings.
Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the customer needs.
Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call.
Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
Provide exemplary customer assistance.
Adheres to company policy and assigned standards of performance.
Other duties as assigned.