Sales Support Specialist (Temporary)

Halma plc•Malvern, AL

4d•Hybrid

About The Position

Keeler, a global market leader in eyecare and part of the Halma group, is seeking a temporary Sales Support Specialist. This role is crucial for ensuring customer satisfaction by resolving issues related to medical supply orders and supporting the sales team with administrative tasks. Keeler is a vibrant, future-facing organization with over a century of industry expertise, committed to fostering a diverse, inclusive work environment and driving sustainability. Halma, the parent company, is a global group of life-saving technology companies focused on creating a safer, cleaner, healthier future. They have major operations worldwide and are listed on the London Stock Exchange.

Requirements

HS Diploma or equivalent
Strong communication, organizational, and problem-solving skills

Nice To Haves

Customer service experience is preferred but not required
1 – 3 years of relevant work experience in: sales support, customer service, order management or similar
Familiarity with CRM systems a plus

Responsibilities

Serve as the primary point of contact for customer service inquiries related to medical supply orders.
Resolve issues such as lost or delayed shipments, incorrect or damaged items, and missing products.
Prioritize urgent requests that may affect patient care.
Coordinate with logistics, purchasing, QA, and sales teams to expedite resolutions.
Provide proactive communication updates to customers and internal teams.
Document and manage customer complaints in accordance with regulatory procedures.
Maintain accurate records in CRM or quality systems.
Escalate product quality concerns or regulatory issues appropriately.
Identify trends and support continuous improvement initiatives.
Support product recalls or urgent communications when needed.
Partner with warehouse and supply chain teams to resolve fulfillment issues.
Assist sales team with non-selling administrative tasks, which may include tracking orders, product ETAs, and providing shipment updates.
Resolve post-order issues and support customer communications.
Act as liaison between sales, operations, and customer service.