Sales Support Analyst

Doble Careers•Marlborough, MA

18h

About The Position

We are seeking a Sales Support Analyst dedicated to supporting the global sales team through pre-sales activities, including lead qualification, quotations, and proposals, as well as managing simple and complex instrument and fee-based service orders. The role also supports commercial customer documentation, system configuration verification, and channel partner communications. It provides pre- and post-sales support to the global sales team and may support other areas of the business as required. The position has a matrixed reporting line to Sales Operations and reports to the Sales Support Manager. The role prepares customer- and channel-partner-facing quotations and proposals, primarily for configured systems, software, and fee-based services. It coordinates with appropriate stakeholders on non-standard quotations and proposals to confirm scope of work and accuracy; enters customer and channel partner orders into the ERP system; and communicates order status. It works closely with Operations to ensure orders meet export compliance requirements. The position monitors notification services, external resources, and websites for released or pending requests for quotation; keeps CRM records current; and responds to customer requests for commercial documentation. It may qualify leads from websites, events, and other forums, complete or assist with supplier registration forms, and execute other Sales Operations initiatives. Domestic and international travel, including air travel, may be required up to 10%.

Requirements

Bachelor’s degree (B.A./B.S.) in Business, Marketing, or equivalent related experience.
At least 2 years of direct experience in a Sales Support or Sales Operations role.
Strong interpersonal skills and ability to work independently and in a team environment.
Successful record of working with cross-functional teams.
Strong written and verbal English communication skills.
Excellent organizational and time-management skills.
History of meeting customer-driven deadlines.
Ability to anticipate needs and take a proactive approach.
Professional demeanor with internal and external stakeholders.
Previous CRM experience.
Demonstrated proficiency with Microsoft Office, including Outlook, Word, Excel, and SharePoint.
Ability to travel domestically and internationally, including by air, up to 10% as required.
Must be capable of lifting 30 pounds and use assistance when lifting 50 or more pounds.

Nice To Haves

Salesforce.com CRM experience is preferred.
Familiarity with the Doble family portfolio.
Fluency in languages in addition to English.
Experience working in a global environment.
Experience with Salesforce.

Responsibilities

Provide pre- and post-sales support to the global sales team.
Prepare quotations and proposals for customers and channel partners, primarily for configured systems, software, and fee-based services.
Coordinate with stakeholders on non-standard quotations and proposals to confirm scope of work and accuracy.
Enter customer and channel partner orders into the ERP system.
Communicate order status to the sales team, channel partners, and customers.
Coordinate with Operations to ensure orders meet export compliance requirements.
Monitor notification services, external resources, websites, and other resources for released or pending RFQs.
Maintain CRM information, including customer contacts and selling opportunity status.
Respond to customer requests for commercial documentation, including insurance, safety, compliance, quality, legal, and financial documents.
May qualify leads from website, event, and other inquiries.
May complete or assist with supplier registration forms and websites.
May execute other initiatives within the Sales Operations department.
May support other areas of the business as required.